Shipping & Return Policy

  • Return Policy

    We want you to love your purchase! If for any reason you're not satisfied, you may initiate a return within 30 calendar days of receiving your order (for orders within the United States).

    Custom orders and custom size orders are not refundable as they are produced specifically for you!

    If your item has a defect or quality issue, please contact us at support@flashrug.com within 7 days of delivery so we can assist you promptly.


    Return Conditions:

    • Items must be returned in new, unused condition and in their original packaging (or similar protective packaging).
    • Items showing signs of use or damage will not be eligible for a refund.
    • Once received at our warehouse, returns are inspected within 14 business days.
    • Approved returns will be refunded to your original payment method. Taxes will be refunded according to state laws.
    • We are not responsible for damages that occur during return shipping, and such items will not be eligible for refund.

     

    Return Exclusions:
    We cannot accept returns on items that have:

    • Pet hair or dander
    • Dirt, stains, or grass marks
    • Signs of wear, washing, or improper care
    • Physical damage or visible stains caused after delivery


    Return Shipping Address: 
    Receiver: PrepShipping PS-6613
    Address: 2189 Flintstone Drive, Suite A PO-13793
    City: TUCKER
    State: Georgia
    Postal Code: 30084
    United States
    Phone: +1 (678) 691-0918
    Return shipping costs to our warehouse are not our responsibility!

  • Shipping Policy

    We strive to process and ship your order as quickly as possible.

    • Orders ship within 1–2 business days after payment confirmation.
    • All orders are shipped via UPS Express for fast and reliable delivery.
    • Once your order ships, you’ll receive an email with tracking information.
    • Please allow 7–14 hours for tracking updates to appear online.


    Once your order has shipped, you can view the status of your delivery, its location, and if you need to change your address, you can do so through UPS: 👉 Track or manage delivery

    For any questions or concerns, please reach out to us at support@flashrug.com with your order number. 

    We're happy to help!