We ship Flashrug products to USA, Canada, UK and European Union countries. To place an order from another country, please contact our Customer Service team at support@flashrug.com and we will help you immediately to place an order.

Our products are made to order, which means they are shipped within 1-2 business days after your order is placed.

For countries other than the USA, Canada, the United Kingdom and European Union countries, you can contact us at support@flashrug.com address and your shipping price will be updated and reflected to you.

Our express cargo is delivered to you within 1-3 days.

All our cargo is sent by Express.

Express shipping is available to all regions.

All orders are shipped via UPS Express.

Unfortunately, we can't change the shipping carrier. The reason is that we are already working with the fastest and safest cargo company.

If your order is not shipped, you need to contact us at support@flashrug.com. If your order has been shipped, you can change your shipping address from

https://www.ups.com/tr/tr/support/tracking-support/change-delivery-options.page address.

The packaging varies according to the size of the carpet and the number of products ordered. However, the maximum size for Small sizes is (0.9x1.1x0.4 ) ft, for Medium sizes the maximum size is (0.7x1.3x0.4 ) ft, for Large sizes the maximum size is (1.3x1.4x0.5
) ft.

You can wash it at 30-40 degrees with sensitive washing programs in the machine. Do not dry clean. Do not use ultra-strong chemicals such as degreasers, emollients, high-dose whiteners or bleach in product cleaning. Do not dry the product in the dryer for longer life.

Our products are machine washable.

Since all of our carpets are foldable, they can easily fit into the washing machine and be washed.

Our carpets are washable and wipeable. That's why you can easily wipe your carpet with a wet cloth.

Our carpets do not change color after being washed or dried. When washing your carpet, please wash it in accordance with the washing instructions.

No, our pile does not fall out. Since our carpets are Chenille Kilim woven, they are lint-free and do not cause hair loss.

Any product purchased from Flashrug.com can be returned within 30 days from the date of delivery. You can review our detailed return policies.

Yes, we can replace your product.

You can return or exchange your orders by contacting our Customer Service team at the support@flashrug.com address.

There is no problem with returning or replacing more than one product.

For partial refunds, the fee other than the shipping cost will be refunded. By ensuring that the product remains with you, we will refund you a part of the price you paid without dealing with a refund in any way.